Pathetic customer experience from Virgin Active South Africa

I signed up with a promo to not be charged for the first 2 months after my first payment. Surprise surprise I was charged R980. I called in to the customer care line and was greeted Numorous times by the agents not speaking on the call (dead air) or simply just hanging up. I was eventually asked to email my issue together with my bank statement to *** I took it upon myself to also email *** since ai wasn't happy with the sloppy procedure the gym had in place. When I called in again because a week has passed I was informed that the email address webadmin@virhin active is not operational and I have to email *** little did they I already did a week ago and I still didn't receive a response. When I signed up I experienced sloppy administration which caused me an inconvenience as I was signed up with the incorrect membership and had to repay and wait for a refund for my first initiation charge. This should have made the warning bells go off but I gave them the benifit of the doubt and decided to continue with the premium membership. I find it disgusting that the gym actually has the nerve to want to charge you a cancelation fee even when incorrectly debuting your account. You are forced to go along with the sh*t show that this gym's administration and customer service experience provides. I now have to go into my bank, waste more of my time and money to go and reverse the payment. When I called the head office I asked if I'm going to be I correctly charged again the end of this month and they literally have nothinh in place to actually give me any attention or help. I just have to wait this out. What a horrible experience. What horrible customer care you have. I cannot wait to cancel my membership.