Pathetic communication

<p> I am not happy with communication of virgin active somerset west towards members.</p> <p> </p> <p>In the last three weeks, some facilities in somerset west virgin active are not working , e.g. shower, steam room. I understand that these facilities need to be servised time to time but I don't understand why I don't get any communication from virgin active, email or sms informing me that such facilities are out of order. I always have to drive there to find out that steam room is not working. </p> <p> </p> <p>Please I pay enough money. Taking R2 for sms will not do any harm to your bussinees.</p> <p> </p> <p> </p>