pathetic call centre

<p>I have been an old discovery vitality member from the start&was member at Cape Gate since the opening.Beginning of this year I requested a transfer from there to Brackenfell Red.I paid the R135 via debit with my 1st visit. In the beginning of Feb I decided to up to premier membership.Beginning March I checked&yet they have not debited the R219.I phoned as a courtesy to tell them.(they never did a new debit order for the monthly R219)The lady that helped me that day to up my membership made a total ***** up&things have been that way ever since.So badly that I will never recommend V active to ANYONE!With my 1 visit,I was denied access again.Kaylin from V red assisted me&eventually got to the problem...the lady(the day I upped to premier)transfered me back to Cape Gate instead of just doing the upgrade.When I phoned them to confirm downgrade,they told me my home club was Cape Gate, which was totally wrong(and that I should pay transfer fee back to Hyper V red again!)Eventually I spoke to someone else again&she confirmed downgrade&requested transfer waiver.Got to V red, was denied access once again.Phoned again(transfer was not done as promised,but downgrade confirmed-that was in May)So eventually they changed to V Red Brackenfell.1 June the premier fee R219 was debited.I went to ABSA to reverse&block debit order as my membership is free!Now I visited this morning for training&was denied access again...fees in arrears!!I mean really!!!!!The should not have debited in June for a service that was cancelled in May already!I will NOT recommend V active to anynone...They should really treat their loyal member with more respect and better service.I just want my membership to be straight forward V red brackenfell Hyper...no premier membership....straight forward....pay nothing per month old vitality member...</p>