Pathetic billing service

I have removed my daughter from my virgin active gym contract about 3 - 4 months ago as she has moved and cannot use the club close to my home, i called virgin active and processed the cancellation and asked what would my fees be from now onwards, i was advised that it would be R138 due to me being on vitality, Ever since that call i have been billed R662 each month, i called virgin active again and they confimed they will look into it and nothing!!!!, i was billed this morning witht he same amount, i contacted them via email to display my disatifaction, got a response 4 weeks later stating some nonsens abou the protecting their systems from ***** hence the late reply, and it was not a reply with a solution, it was a reply "to ask if i was sorted out". Virgin active has the most useless cusotmer service when it comes to their response time and billing, its sickening that i have to reverse these debit orders and pay the charge on the reverse each month. Virgin active you need to get active and sort out your billing department, the next debit i get for this amount i will cancel my membership completely and go to another gym that knows what they are doing.

---------------------------------------------------------------------------------------- Good day Nicodemus,

Thank you for connecting with Virgin Active. We have worked hard to investigate and contain the cyber event, having taken many proactive steps to bring our services back online.

We prioritized business-critical systems and are working on bringing everything else back. We’re happy to advise since such time we’ve nearly fully recovered. Considering the date of your initial email, compared to the time it’s taken for me to receive/respond accordingly:

Kindly advise if the noted request/issue has been resolved alternatively since your initial email was sent [via our call centre, at your Virgin Active club, etc] in which case, again I extend my humble apologies – kindly ignore this email.

Regards, Nosipho The Virgin Active Team T *** W virginactive.co.za