Pathetic, appalling service from Virgin Active

I had a gym contract 4 years ago and needed to cancel it as I was leaving the country at the time. The sales consultant who signed me up contacted me and said he will assist me in the cancellation and that I need to pay him R1500 cash and he would sort it out. I assumed since I handed him cash previously for the initiation fee that it would be okay and he would sort it out. Only to find out 4 years later that my contract wasn't in fact cancelled and that I actually still had a contract with them and since they were not receiving their money they decided to hand it over to some company called MBD. Now when I call through the Cape Town Head office, I get told that it is my fault for trusting the sales consultant and not calling in to cancel. So now they refuse to help me and I am stuck with another amount to pay which isn't my fault at all!

How does such a big corporation operate like this?? The service I received from Shabbeer today was not good at all and then when I asked to speak to his manager, Nadia Moyce. She was too busy to take my call and all she could say was, "Go call MBD and let them help you."

It was appalling! Signing up with Virgin Active is not cheap and then to face such nonsense is shocking!