Pathetic and puts the member LAST!!!

I have been a member of Virgin Active for over 10 years and their poor service to their members never cease to amaze! I have even left the Club a few times only to be lured back with empty promises. I am unfortunate to be divorced and only see my Son a few times a year. I also try and attend the gym to keep in shape at the same time. It is now the school holidays and I can spend time with my son (12 years old) over this time. Being a single parent for this week and not able to leave him at home in the morning (5:00 - 07:00) when I go to gym is part of living in South Africa. You would think that Virgin would accommodate you bringing your child along and letting him wait in the lounge area while you train. As far as I can remember you get a card for them for R150-00 and they have that luxury. So today I go their to get this benefit, just to find out from very arrogant and unprofessional staff ("Captain" and receptionist) that I have to pay R395-00 for the week (Monthly fee) for him to wait for me 2 meters from the entrance on the couch!!! He is not using facilities and will be sitting on his iPad and wait for me while I train! This is totally unacceptable to expect me to leave a 12 year old alone at home while I am "forced" by the powers that be to keep fit and healthy never-mind the safety of my immediate family! Where are your priorities?? And to put staff in a customer facing and interacting environment with such ****ty (Sorry, no other word for their attitude) attitude is a disgrace! Yes, I did make a fuss, because who keeps your institutions open? Who pays the salaries? who ensures you are rated amongst the best in the world? Your MEMBERS and how you treat them and the compassion and professionalism you show! You are a disgrace and I will ensure that the whole world knows about this!! Thank you for nothing Victory Park, staff and "Management"!!!