Pathetic and non-existent service

Service from Virgin Active a pathetic and non-existent. I moved from Planet fitness to Virgin Active, worst mistake I have ever made. In November 2023 my partner and I signed up for a family membership and with the Vitality discount that we are both on. Monthly fee for the both of us should be R807, this is not the case, I am been debited over R1100 every month. My first query was logged with Sales Manager Phindi at Virgin Active Eastgate where we signed up. 2 weeks passed nothing from them, called and she said that they busy with it. I had a Black Friday promo so January and February was free. March again debit order over R1100 and the months after that. We went to see Phindi and she had an attitude towards us and did not assist us, I’ve called to speak to her numerous times and she’s never available and never calls back. The Black Friday promo was not loaded and Nadine and her team leader Keagan assisted with that. I then kept reversing the debit orders as I can’t pay for a membership that I didn’t sign for. I keep getting calls that my partner and I have a balance in arrears, but my membership is not being corrected. It is now going on 7 months and we are still waiting. We are unable to go to gym as I can pay for an amount I didn’t sign for. Can this please be sorted out and the past months that are outstanding be cleared as I said I can pay for a membership that I didn’t sign for. Ronel at the call centre said that she was going to have this sorted, it’s a month now. Once sorted, I would be more than happy to continue my membership for the remainder of the months and pay the R807, contract agreed membership fee.