Pathetic and disgusting, leading to the loss of two members and many more to follow

If I could give zero stars I would,

For a period of at least 3 months ive been speaking to management at Virgin active honeydew, regarding the lack of presence from any staff, the fact that equipment like 14kg and 16kg weights. Cable crossover machine, squat racks etc... where there is only one, should be regulated, and as a gym owner in durban myself ( action plus) i know what its like to have members take their own liberty, and I fully understand that you cannot ask members to vacate the use of equipment, however, when people are using three different things at once at different corners of the gym and other paying members like myself have to wait more than 20 to 30 minutes , not because the equipment is in use, but because they leave their towel there and stuff there, and use it for only 5 to 10 minutes of that entire time, and nothing be done by the staff, because the fitness instructors are always ducking in a corner, is pathetic, and there's camera footage as well as footage that I have personally recorded ( which i will be passing on to the influencers in my network to make public and shame virgin active by the way) to back up what ive been saying,

Today was the last straw, you look at a member in the weight section, keeping the ONLY 14kg set, as well as 16kg set and 22kg set by hes bench, and training on the opposite end of the gym doing abs, but keeps he's towels on it, and doesnt wanna let anyone else use it, and when he does come to use it, he uses the 14kg ( the only set ) to rest hes legs on, if this was my gym my FI would come and re rack the weight and inform you firstly that if not being used for more than 10 minutes allow other members to kindly use and when you ready they'll bring it back, and secondly that its not q foot stool, Then the exact complaint that I have been making lead to an altercation between two members which almost turned physical, because someone went to use the cable crossover whilst another member who claimed to be using it, but it had not been in use for at least 5 minutes, because he was training in another section, went to him and started swearing and screaming, there was no staff to deal with the matter and neither were any of the managers around. What I'm explaining is a daily occurrence and I'm actually explaining it mildly, but my social media campaign that is gonna follow will expose everything and also allow a platform for all virgin active members to air their experiences as well.

I paid a cancelation fee of more than a thousand and I will be canceling my partners as well later today. Just because I've had enough, paying thousands every month for our gym memberships, just to not be able to train,

Then you get personal trainers who hog 3 machines at a time for their clients, and its almost as if if you dont have a PT you are treated differently,

Lastly your manager, Lebo is completely out of ger depth and will be the reason for the downfall of your club.

Pathetic from what is supposed to be a premium gym offering