PATHETIC ADMIN DEPARTMENT IN VIRGIN ACTIVE

I joined VA in June 2024. Since then I am having constant admin issues with my account. I signed up at Rosebank Towers with Emily to attend Little Falls.

First the debit order for 2 members did not go off the same account, yet this was completed on the application form. At this time I always had to pay via a link which was SMS'd to me.

Secondly the Debit order amounts were different to the app of which I always pay and then I still get stopped at entrance .

This is so embarrassing because one must constantly hear " your account is in arrears, when you arrive intime for a class, yet it is paid.

Thirdly I emailed CT Head Office , Spoke to Raaiquah that promised to solve my debit orders. I sent her the details in writing and again for the past 6 months not even the debit order details can be updated.

On Sunday after paying my debit order via the link, i get told I have an outstanding balance of R70...where it came from ,,,heaven knows cause the App gives you an amount to pay.

Since Sunday I have been emailing and not one response did I get. It's clear that VA recruits staff that is either not trained or clearly just dont understand their own payment processses.

I am going to gym later today and hope t have this cleared.

My debit order's was returned which is obvious as the wrong account was used, and resulted in R210 bank charges of which I would demand a refund or a credit

NO STATEMENT OF ACCOUNT IS SENT SINCE I JOINED

UNHAPPY AM I, AND IF THIS CANNOT BE RESOLVED I CAN JOIN A COMPETITOR