Pathetic

I canceled my contract a month ago and guess what happens. 2 deductions in the same month and this after I called the head office directly. I've emailed no response. Got an automated response on the 1st of October saying a case number was created and I can expect a response within 24 hours.... well 24 hours doesn't exit anymore. Nobody is committed to resolving queries or atleast give FEEDBACK/PROGRESS on the matter.Called ***numerous times, rings once and then calls gets cut. Is this what customer service looks like? Surely these calls are recorded and the consultant confirmed its canceled. Pathetic