Pathetic

I signed up with virgin active and requested debit order which works best for me. 2 months down the line I'm stopped at the door as my card is not working, the lady advised the account does not seem to be paid, to my surprise I advise her I will bring in my bank statement to show the payment went off which I did, everything went well after that , a few months later the exact same thing happens and I have to once again bring in my damn bank statement to prove myself (at this point irritation levels are rising) I am then told everything is fine and received an apology and told I need my photo to be taken.<br> I attend the gym every Tuesdays, Thursday, Saturday and Sundays, I have recently gone to the gym and told the system shows I am NOT a member with no explanation, me now very ****ed off I ask for a manager who was not available.<br> I sent a disappointing email & NO RESPONSE. Two of the VA ladies came to my company and I spoke to them and asked them to fix this for me and explained to them the payment issue that happened before NO RESPONSE BACK I got the same ladies and asked them again and again NO RESPONSE BACK! SO YES I AM VERY DISAPPOINTED. all I want is a damn explanation!!!