dP
donavan P

1 reviews | Active since Dec 2014

30 Jan 2015, 11:24

PATHETIC

I STILL HAVE NOT GOTTEN ANY FEEDBACK FROM VIRGIN ACTIVE , THE MANAGERS WORK AS A TEAM SO COMPLAINTS ARE NOT SORTED CUSTOMERS ARE ALWAYS WRONG ,I'M BAN FROM THE GYM FOR 3 MONTHS I SPOKEN TO MANY MEMBERS THE SAME THING STILL HAPPENS JOSHUA IS STILL WALKING AROUND CHATTING UP WOMEN AND NEVER ASSISTING WHILE HIS MANAGER DOES NOTHING ,THE MANAGER OBVIOUSLY IS NOT DOING HIS JOB.VIRGIN ACTIVE DOES NOT SEE FOR THE MEMBERS BUT MORE THEIR PATHETIC EXCUSE OFF CERTAIN STAFF.TOO DATE I HAVE GOTTEN NO APOLOGY'S FOR THE PATHETIC SERVICE FROM MOUNT EDGE-COMB MANAGER EVEN WHEN IT HAPPENED HE BLAMED ME ,NO RESPONSE ON WHAT HAPPENED TO THE STAFF ,WELL I GUESS NOTHING COS HE IS BACK TO HIS ANTICS .

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply30 Jan 2015, 14:13
Official
Hello mriqhawe,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for any inconvenience and frustration caused to you.

As discussed, It has been established that there has been some mis communication and I can assure you that the Regional Director will be making contact with you today.

Should you require any further assistance please feel free to contact me directly.

Regards
Robyn