Pathetic

I booked a booster pack for swimming lessons. As it turned out Tygervalley had only one swimming instructor who according to the booking system did not take the booster sessions. After 2 weeks of trying to get the staff to help me out with the booking I finally gave up and cancelled the booster pack and requested my money back. Rewind to my complaints, I spoke to Jarryd 4 times, he did not get back to me. I met a Jacky who assured me that she will make sure that I get a call back, which never happened. I called reception and was told to hold for Lewelyn (or whatever his name is, he's useless so I don't give a damn), spoke to a lady at the reception who made me fill in an appointment book for the fitness manager (Lewelyn) nothing happened. I spoke to Erika and left my details and she was going to get, guess who, useless Lewelyn to call back, again nothing. So no one else at Tygervalley Virgin Active can help me other than useless Lewelyn and a month 2weeks later useless Lewelyn still has not called. 5 staff members that I spoke to all referring my matter to useless Lewelyn to get back to me. they call him a manager, he's just an overpaid useless employee with a title.