pathethic customer service from management

due to health reason I can no longer use my virgin active contract so I requested for the GM at the branch to assist me and requested if I can change ownerships.<br> she was very good in forwarding a positive response, however when we went to the branch to finalise the details , we were referred to Aarti.Narain, who was totally confused , although she was cc on all mails from her boss, she gave us the run around and was very unprofessional in her feedback to us. she requested that we come back the next day, which we did, we did go a bit early, and she was busy in a meeting, then she confirmed she will see us in 10 minutes, only for us to be waiting and then she ignores me and goes into another meeting. I am really irritated with the service we receive as Virgin active clients, even if you go there to query something the staff members cannot give you any information, Virgin active needs to train their staff to treat clients with importance and please invest in training your staff to deal professionally with clients<br> now I await feedback from Reabetsoe.Seabela.....her mail to me was simple yet no one can fulfil her commitment to me.