DG
David G

1 reviews | Active since Jul 2016

05 Jul 2016, 08:26

Pathectic Debits

<p>I joined at this gym 2 months ago. I arranged for my debits to go off my account on the 16th of the month, as per my conversation with their headoffice.</p> <p> </p> <p> </p> <p>they keep debiting me on the first and tell me that the debit done on the 16th of the month was a manual debit and they cant debit on the 16th. No one from this company told me this would be the case and now they want to double debit me.</p> <p> </p> <p>I said to them that they should keep this nonsence contract and leave me alone, I was then told that there would be a R1900 cancellation fee... *** must I pay because they cant give me one story and every one I speak to either omits information or doesnt know what is going on.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Jul 2016, 13:29
Official

Please accept our apologies for the inconvenience and frustration caused.

Thank you for giving me a chance to explain our debit order procedure. I am pleased that we've been able to restore your faith in Virgin Active again.

Please feel free to give us a shout if you need any further assistance.

Kind Regards,

Tracy-Lee