Passing the buck.

I registered with Virgin Active in late last year via sales agent Ketlego who promised me that I would be able to freeze my contract for up to 6 months in the event that I had work related commitments. This was tendered as I did not want to join otherwise. After not training for 2 months as a result of workload I contacted Virgin's call centre (on Wednesday) who was unable to help me and referred me to the Hazeldean branch.<br> <br> I was informed that Katlego was no longer working there and requested to speak to the sales manager (Kabelo) directed to the club manger (Nadia). Nadia informed me that Virgin Active cant help me as I have a Liberty account and that I need to contact Liberty to rectify the problem. I asked her to escalate the problem as I signed the contract with Virgin Active and not with Liberty. She confirmed that she would speak to head office and get back to me. No response received as of yet. <br> <br> I proceeded to phone Liberty on Friday ***n your life division - Shaun) and explained the problem. He referred me back to Virgin Active. Shaun made commitments to help that was not followed through. <br> <br> Everyone is passing the buck here and nobody is following through.