AR
Avinesh R

1 reviews | Active since Mar 2016

11 Mar 2016, 18:37

Overcharging /****

Last year i changed my gym membership and had to pay a ounce of activation fee of R600 for the gym and now recently since Virgin Active had some restructuring with year service providers I had to change my gym membership provider and now have to pay another activation fee of R1500 which is totally unacceptable , as this is no fault of my own , someone needs to take ownwrship as this is not great for the consumer and i feel like you are robbing your members , please rectify before loosing a long and valid customer for good . <br> <br> I accept a response at the soonest avaliable time <br> <br> Regards

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Mar 2016, 10:59
Official
Hello Redeye458,

Please accept our apologies for any inconvenience.

Thanks for giving me a change to explain the activation fee requirement by our wellness partners.

We are pleased to have been able to provide you with alternate options and look forward to keeping happy for years to come.

Kind Regards,
Tracy-Lee