1 reviews | Active since May 2015
Overcharged Debit Order
The named consultant convinced me to sign up at the club even when I was clear that I did not have the needed 1,300 rands for initial membership fee as a Vitality Member. He in fact came to my house and advised that I could join at a fee of 100 rands to have access to the club, and at the monthend I would then call him to pay the 1300. He made no mention of a 720 or so rands fee that would come out of my account. I signed up on 13th June and to my surprise around the 25th Virgin Active took out 720 rand from my account. At the month end, as agreed I went to pay the 1300, which I did, but the consultant was on leave and no one could help me reverse the debit order. I called the manager, who said that the consultant would come back to me but he didn't. It's almost 3 weeks, I still haven't heard from them. If I was informed of such an amount coming out, despite me being liable for a 1300 fee, I would not have signed up.
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received from our sales representative.
I have corrected your account and addressed your concerns with the club general manager, and the consultant will be addressed accordingly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the level of service received from our sales representative.
I have corrected your account and addressed your concerns with the club general manager, and the consultant will be addressed accordingly.
Kindest regards
Robyn
