HS
Hon S

1 reviews | Active since May 2015

26 Jul 2015, 19:18

Overcharged Debit Order

The named consultant convinced me to sign up at the club even when I was clear that I did not have the needed 1,300 rands for initial membership fee as a Vitality Member. He in fact came to my house and advised that I could join at a fee of 100 rands to have access to the club, and at the monthend I would then call him to pay the 1300. He made no mention of a 720 or so rands fee that would come out of my account. I signed up on 13th June and to my surprise around the 25th Virgin Active took out 720 rand from my account. At the month end, as agreed I went to pay the 1300, which I did, but the consultant was on leave and no one could help me reverse the debit order. I called the manager, who said that the consultant would come back to me but he didn't. It's almost 3 weeks, I still haven't heard from them. If I was informed of such an amount coming out, despite me being liable for a 1300 fee, I would not have signed up.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply27 Jul 2015, 13:19
Official
Hello Hon,

Thank you so much for taking my call today.

On behalf of Virgin Active I would like to apologise for the level of service received from our sales representative.

I have corrected your account and addressed your concerns with the club general manager, and the consultant will be addressed accordingly.

Kindest regards
Robyn