JZ
Jeremy Z
1 reviews | Active since Dec 2012
03 Jan 2016, 15:36
Overcharged by Virgin Active
I recently cancelled my gym contract and was told that a final amount of R75 would be charged at the end of December. Virgin Active however decided to deduct R540 from my account. This is absolutely appalling and ridiculous that a company can just do what they want and take money from your bank account without consent or any notification. Hopefully this is just an accounting error and will be sorted out asap!<br>
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Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
04 Jan 2016, 10:34Hello jfvanzyl,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology once again for the inconvenience.
As discussed, your refund has been requested for the overcharge.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology once again for the inconvenience.
As discussed, your refund has been requested for the overcharge.
Kindest regards
Robyn
Virgin Active South Africa's reply04 Jan 2016, 10:34
Official
Hello jfvanzyl,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology once again for the inconvenience.
As discussed, your refund has been requested for the overcharge.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept my apology once again for the inconvenience.
As discussed, your refund has been requested for the overcharge.
Kindest regards
Robyn
