Overcharged

My partner and I signed up for a contract last year October, within the course of the month my partner realized that he did not have the time to attend the gym. We decided that his father would attend instead, i phone your call centre and was told we could transfer the membership. The debit order was still going to go through my partners account. We went to the Kenilworth branch with his father and signed all the paperwork, they took my partner's card and gave his father a new one. Few days later \Ryan\" from the Constantia branch phoned and said that they had misplaced the paperwork so my partner had to sign again, he came over to our house with the paperwork. at the end of the month 2 splits of debits orders were deducted