Overbilled, under-refunded

I switched my gym membership over to a Discovery Vitality package. My normal membership was R425pm, and the new package R119pm. I switched over at the end of January. On 1 Feb I was billed for R425 and on 2 Feb for R119.<br> <br> I logged a complaint on the 2nd of February, and finally today the refund was processed, yet, I only received R411.70. <br> <br> So how ridiculous is it that you charge me for the \transfer fees"(I'm guessing that's why I didn't get the full amount) for your own mistakes?<br> <br> Some may say that it's only R13.30. I say it's MY R13.30"