1 reviews | Active since Jun 2013
Over charged and unhappy!
I joined Virgin active in Jan. I was charged for Jan. I then wanted to change my debit order date so in Feb I was charged on the 1st and 15th. I was told that I will not be charged in March as the debit order went off twice in Feb. <br> <br> I then changed clubs last week and again was told that I will only be debited in April. <br> <br> This morning I find that my account has been debited and I was not prepared for this amount to be taken off! I called the call centre and was told that it is correct and I have now been charged for April. This is very confusing as I have been told by 2 people that I will only be debited again in April! <br> I am very annoyed at this and need to know what is happening. <br> <br> Thanks
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I will be listening into the call recordings and feedback will be provided to you shortly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any confusion caused.
I will be listening into the call recordings and feedback will be provided to you shortly.
Kindest regards
Robyn
