1 reviews | Active since Nov 2012
Over Charged
I have been a member of Virgin Active for about 4 to 5 years now when I join with my son, my son then was paying less than R100 a month because of the age, now because of Covid I decided to terminate his membership. Now fast forward to 2023 in March I decided to add him again he is 12 years old now. I am paying R200 as a main member and he is suppose to pay R112. My first debit went through end of March and they deducted R424. I called I spoke to one Indian lady I can't remember her name she sorted my problem it was ok, the following month end which was April everything was ok. Now month end of May they deducted again R424 I called the call center this time I spoke to Sibongile, she also sorted my problem by allowing me to reverse my debit order then she sent me a link to pay the correct amount of R312 which was correct. Now month end of June Virgin Active again deducted R424 and mind you during the month I will get numerus calls from Virgin Active I have to explain one thing over and over again. and every time I have to explain to them what happen, they will apologies and say they will sort out the problem, but the problem will not be solved. I even asked some Vitality members about their child's membership fees they will tell me that they are paying R112 but why the same privileges' are not happening with me. I am very disappointed with the kind of service I get from Virgin active. or maybe is because I am on Vitality? You know every time they give me the pass to invite a friend I will never do that with the kind of service they give me I WILL NEVER FRASTRATE ANOTHER PERSON with this company NEVER..
