OVER BILLED SINCE JAN 2015

In January 2015 my wife and I joined the Bryanston Virgin Active we where informed our multiplier was not active and if we joined paid the full fee and came back with the multiplier activated we could change over and if anything was debited we would get a refund. Its March 2015 and we have been back twice to the club and have signed multiple contracts and still they cant get it right. I have been billed R1480 for the two membership since January, even though my multiplier was \fixed"since January or so i was told by the sales person. We have lost all inhibition to even use the facilities and would rather go back to my old gym where everything is as stated. I have contacted the sales manager in hopes of having this issue resolved but it seem they have more than enough customers who are happy with the service and call me back was not needed. Please cancel my contract so i can go back to a gym where my membership matters and the sales staff are equipped enough to do the job. """