HM
Hulisani M

1 reviews | Active since Jan 2016

17 Mar 2016, 23:42

Over Billed

Hi Dave.<br> The R140 i received was for this month that wasn't supposed to be deducted, but what about the last month (February) too. this is the last month that my account will be frozen. you can even check that i haven't been to the gym this month too. the call center did advice that they can only freeze my account to 3 months, which this is my 3rd month now, and the full amount was deducted twice.<br> I'm going back to the gym April.<br> <br> Waiting patiently.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Mar 2016, 09:15
Official
Hello HulisaniMad,

Thank you for taking the time to talk to me.

Please accept our apologies for the inconvenience. We have rectified the freezing and have processed a refund for the overcharge.

Please feel free to contact me should you require any further assistance.

Kind Regards,
Tracy-Lee