Outstanding refunds for 7 plus months

I have been in contact with Virgin Active consultant that signed me up at Constantia branch regarding a refund since October 2020. I took this up and was promised a Manager will call me in November 2020 as the consultant in branch was not coming right with head office. After lock down ended I only returned to gym on 1st October and was billed in September for a premium, even though I was not at gym. 1st Oct I was charged R1372.50 and I was the only member at the time, so expectation was R212, then 31st Oct I was charged R1491.50 also a problem as my fee is R212 per month. Not sure if my wifes registration was finalized, however R212 x 2 was supposed to be R424 and not R1372 or R1491. Please note that on 1 June I moved onto Bankmed medical aid however I was registered with my vitality on Discovery Life policy and consultant at Virgin gave me the premium of R212 per person which was within my budget. I called through again now in 202 twice already to the head office and Managers committed to phoning and guess what still nothing. Please take your customers serious as this was handled really poorly as it is May 2021 already.