MAAV
Muhammad Ashraf Ahmed Vawda

1 reviews | Active since Sept 2015

13 Sept 2015, 20:03

Outrageous cancellation fee

hi<br> I entered a 2 year contract with virgin active earlier this year and after having to deal with poor service I've decided to cancel, only thing is 'reasonable' cancellation fee which I signed for turns out to be 30% of future fees which as a student I can't afford. The CPA states 'cancellation charge may not have the effect of negating the consumer's right to cancel a fixed term agreement.' yet this fee just leaves me stuck with them till the end of my contract. I really don't think it's fair

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Sept 2015, 15:25
Official
Hello maav467,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations caused.

As discussed, I have proceeded to cancel your contract and you will receive confirmation shortly.

Should you require any further assistance in this regard please feel free to contact me again.

Kindest regards
Robyn