Opportunistic business/ shrewd

First I would like to say I am appalled with the service received.

My daughter received a message to say that her fees are going to move from 150 some odd rand to a ridiculous R860 amount due to her turning 18 ( understandable it needs to change) however that is a ridiculous increase! When I took this membership they had told me this was only for the bluff never did they tell me I could go to any other gym now all of a sudden it premier!!!!

So we called to ask why and they said it’s premium and we ask for it too be changed to just the bluff branch!

We froze it because she hurt he knee and was also decided whether to cancel or to keep it!!!

So they charged me the freezing amount which is understandable!!!!!

So this month as she decided to return I let the debit order go off for R630 she returned back to the gym yesterday and they charged her an additional fee of R270 ….

That is day light ******* for a gym that is so outdated and the machines are always broken !!!!

I want my money returned and have a good mind to cancel this gym I have a member of the virgin active gym for over 15 years and brought many clients to your sales team there are other gyms I can take my business too and take along the people who joined with me !!!!

This is pathetic or daylight ******* if this cannot be justified then you guys don’t deserve such loyal patrons !!!!!

I would like this matter sorted out immediately !!!!!

I am disgusted that you debited my account for the fee and still charge an activation fee for what !!!!!