Ongoing Harassment After Contract Cancellation

We have a month-to-month contract with Virgin Active which was cancelled over two months ago. We confirmed directly with the club that there was no outstanding balance, and that the account was closed.

Despite this, we continue to receive constant monthly messages, calls, and emails demanding payment for an account that should no longer exist. This is becoming harassment, and it’s extremely frustrating to deal with after already following all the correct procedures.

We request that Virgin Active immediately stop all billing and collection attempts, confirm in writing that the account is closed, and remove any incorrect amounts or negative reports linked to this membership.

This is not the level of service one expects from a company of this size.