Ongoing debit orders

I opened a 3 month contract with a Virgin Active. After the 3 months, a 4th installment was taken from my account. I phoned to enquire about it, so that it could be refunded....only to find that it becomes a month to month contract unless you cancel it. What is the point of having a contract duration if it doesn't actually mean anything.

The man at the call centre, Tasriqe Bowers, just kept on quoting 'Section F' of my contract, stating it becomes month to month after the 3 months. The same contract says there will be only 3 installments for my account....yet a 4th one was deducted.

This portion of the contract is also not disclosed to you a the time of opening the account. You simply sign on the dotted line on the computer in their little office. They only email the full contract to you once you've opened the contract.

They refused to be helpful or accept any responsibility. They simply quote the fine print which they do not inform you about at the time of opening a contract. They also expect you to remind them of how long your contract is...they will continue taking money monthly. Very sneaky, very *********. Will not gym with them again for sure.