One Month Free ****

I joined Virgin Active Pavillion in October 2024. I was referred to the club by a friend. I was immediately contacted by one of the sales consultants by the name of Sipho. I sent all the necessary information telephonically and then had to come to the club on that Saturday.

I scheduled a time just after 1pm and Sipho agreed to honor our appointment. When I arrived, I called Sipho and could not get a hold of him. When I finally did to inform him that I am at the club he said he had left.

I was then assisted by someone else to finalize the process. I was very disappointed that I had initially begun the process with him but later since he couldn’t honor our appointment had to be finalized by someone else.

I ended up giving the individual who assisted new business as well on the day by having my partner also join a new membership. He later apologized about this and was given promotional items which later made me have faith again in the brand.

I am extremely happy with the gym and state of the art equipment and very friendly staff and always tell my friends and family about Virgin Active. I then saw one of the Black Friday promotions on Sipho’s status and then decided to refer my sister-in-law as she also enjoys exercising. My sister-in-law signed up successfully in December 2024 and she told me that she can't wait to start training at Virgin Active Cornubia Mall as that is the closest one to her.

Sipho confirmed that my sister-in-law signed up and informed me that I will get 1 month for free as that was stated in the promotion that if you refer someone you will get a month for free.

January went by and my R850 deduction went through. February came and my R850 deduction went through. I sent him a message and asked him is this one-month free thing really true is it just a marketing strategy for you to get new members and your monthly commission.

He responded and said he will escalate and find out why it has not been processed. In the middle of February, I sent him another message as he never got back to me and asked if it has been processed as it is the middle of the month.

He only responded on the 24th of February and told me that it was not initially initated and they will repay me with a month free in April 2025.

Today on 02 April 2025 another R850 deduction went through. I am very disappointed and not happy at all with how my request has been received.

I think you should really remove the “Get a Month for free on Us” on your specials in the near future because it is not true, and it is leading us on as loyal gym members. We are already paying so much and anyone would love to have a month free.

Unhappy member Lwazi Dube