JC
Johan C

1 reviews | Active since Dec 2012

17 Jul 2015, 11:53

OMG!! Reported to ITC but does not contact me

I joined Virgin Active in June 2013. The Sales person (Grant) told me that my contract will be valid for 12 months.<br> <br> Should I wish to continue afterwards, I will need to pay up front on a month to month basis.<br> <br> In June 2014, I decided not to continue... as I was not really going regularly enough anyway.<br> <br> Debit orders still continued until after January 2015! I stopped the debit order, because my contract is finished, and they have received more than 6 months free payments from me.<br> <br> Now they have sent me a ATTORNEY letter, and have handed me over to ITC for 3 months payments not received. <br> <br> I have called their accounts department, and even the manager Nadia Beukes from the Watermeyer Park branch.<br> <br> NO ONE can help me resolve this.<br> <br> Whatever you do .... DO NOT trust the sales people at Virgin Active.<br> <br> I was an honest client. (Made all my payments)<br> <br> Now I am a victim. My credit record is in ruin. And all attempts at trying to rectify this situation has failed.<br> <br> Virgin Active does not care about you as a client.<br> <br> They only care about taking advantage of you.<br> <br> - Johan Craven

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Jul 2015, 13:06
Official
Hello isenhaert56426,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations this might have caused you.

Thank you for allowing me the opportunity to assist you and I trust all is now in order.

Kindest regards
Robyn