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1 reviews | Active since May 2012

14 Aug 2015, 12:49

Old equipment needs replacement

I have been a member of VA Boulders in Midrand since early 2012 and to date the equipment that is being used in the club has been there ever since(except for 4/5 additional treadmills which have become just as old. The machinery for cardio is in need of serious REPLACING/not fixing<br> 1. There is always a treadmill not working or 3, sometimes the staff simply reboot the machine and expect you to workout on it with properly checking it<br> 2. Those treadmills that do work are sometimes very noisy and you hear every step when running<br> 3.Cross-trainers and stepper machines are also giving in<br> 4.Yesterday I was running on the treadmill at 11km/h when the treadmill just stopped in the middle of nowhere. DANGEROUS<br> <br> Beginning 2015 I complained about the tracker machine which was not working, manager responded but it since hasnt been working. Only towards end July do I get an email saying the tracking machine has been removed.<br> I dont know whether the condition of the club's equipment has to do with the fee I pay or you guys SIMPLY dont care, ALL YOU CARE ABOUT IS SIGNING UP NEW CLIENTS.<br> <br> Please take these issues up with the club management.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Aug 2015, 13:55
Official
Hello dikela1,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

I have escalated your concerns to the Club General Manager, Waheed, and feedback will be provided shortly.

Kind regards
Robyn