1 reviews | Active since May 2012
Old equipment needs replacement
I have been a member of VA Boulders in Midrand since early 2012 and to date the equipment that is being used in the club has been there ever since(except for 4/5 additional treadmills which have become just as old. The machinery for cardio is in need of serious REPLACING/not fixing<br> 1. There is always a treadmill not working or 3, sometimes the staff simply reboot the machine and expect you to workout on it with properly checking it<br> 2. Those treadmills that do work are sometimes very noisy and you hear every step when running<br> 3.Cross-trainers and stepper machines are also giving in<br> 4.Yesterday I was running on the treadmill at 11km/h when the treadmill just stopped in the middle of nowhere. DANGEROUS<br> <br> Beginning 2015 I complained about the tracker machine which was not working, manager responded but it since hasnt been working. Only towards end July do I get an email saying the tracking machine has been removed.<br> I dont know whether the condition of the club's equipment has to do with the fee I pay or you guys SIMPLY dont care, ALL YOU CARE ABOUT IS SIGNING UP NEW CLIENTS.<br> <br> Please take these issues up with the club management.
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concerns to the Club General Manager, Waheed, and feedback will be provided shortly.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the level of service received.
I have escalated your concerns to the Club General Manager, Waheed, and feedback will be provided shortly.
Kind regards
Robyn
