JP
Joschem P

1 reviews | Active since Jan 2011

20 Jul 2015, 10:13

Old account when cancelling my contract

I cancelled my vitality virgin active contract on Saturday, which i signed up for last year. Now all of a sudden, I owe an extra amount exceeding R2000 for an old account back in 2008. I have tried the call centre for assistance and they require me to call the club where I signed up, who were supposed to advise me of the arrears amount when I signed up. No one did that. The club were unable to assist me. <br> 1. It was quite convenient for this amount to be ignored until i cancelled my account.<br> 2. No one advised me of this amount at the time of signing up, again it was a convenient way to get the sale.<br> 3. if this is a 2008 account, I was not contacted regarding this and according to the PRESCRIPTION ACT it should have fallen away.<br> <br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply20 Jul 2015, 13:30
Official
Hello joschempad,

Thank you for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations caused.

I have addressed your concerns with senior management and it will be addressed internally.

Kindest regards
Robyn