Old account. I am held accountable for them not following procedures

So many years ago I held a dispute with Virgin Active based on their own policy. I walked into the Mitchells Plain branch and requested the ypung lady freeze my accoubt as well as other messures. Later on I rceived and arears notice on the account and queried this. After some time the account was handed over to MBD who in turn i told should have Virgin Active sort tgis out as they did not follow my request. Three weeks ago i decided to rejoin and they signed me up. A week later i get a call from the consultant saying my old account is a problem and i should sort it out. By this time i paid a month in advance as well as the initiation fee. So I set out to contact MBD and have this matter resolved. After spending more than R300 in calls as well as strings of emails i eventually receive a letter stating the account is closed and foreward it to the consultant who then sais i have to come in and sign a new contract. So i did and ended up paying initiation fees again as well as paying today again. Yesterday he contacts me again and sais the same problem came up and my account is suspended...... But they debited my money this morning........ Now i am left having to sort all this out myself as the call centre consultants are all in limbo and well as per any corporate.... I am but a number... Feel like closing both my wife and my account and just taking my damn money some where else where i dont need to beg them to take my money by who would appreciate mme as a client.