Not the best man to speak to

I cancelled my membership - which went good and they assisted me well. called them yesterday - to cancel this request as my plans changed so no need to cancel anymore. This man was not friendly at all - and said rudely they waiting on call from Discovery to reinstate - after which i spoke to a lady yesterday stating everything is fine and my membership will go back to normal after the 1st. I am not use to this type of service from Virgin as they always help and willing to help, this man was rude and not friendly. I just want my membership sorted and everything to stay the same.