NOT TAKING THE CUSTOMERS SERIOUS

Good day,<br> <br> This message serve to prove the *********** service at Virgin Active!!<br> <br> In January I cancelled my Membership via email as I worked long hours, I went to the gym twice and noticed that I cant juggle between work, gym and personal life, I also went through financial dip. End of January I noticed they deducted membership money (I knew I would be liable for a cancellation fee, but this was a membership fee) so I went into the branch, the guy checked the computer and said it wont be deducted again but the cancellation fee will be deducted (that I understand). So months went by where they deduct money, where I just changed banks. <br> <br> Now they handed me over to the MBD, I explained the situation, guess what the lady told me?? The is how Virgin Active operate, they don't take cancelations serious, if they did they should give you a letter, how should I know that? I trusted as I went in it was cancelled, now I must pay???<br> <br> So this is how Virgin Active operates? As the lady said, they don't take over counter cancellations serious?? Well I also cancelled via email, as I'm in my rights according to the CPA Law. My Lawyer will deal with this from here on out.