Not taking our complaints serious

<p>Called in on the 27th of September 2016 asking for the my debt order to be changed from the the 1st to the 20th starting from the followingmonth being August. I was told it was too late to change that, and I understood but than during August on the 10th I was debited despite being debited on the 1st. Than I called in after threatening that I'll take the matter to hellopeter only than they took me seriously and gave me back my money. </p> <p>But still my issue was that could they please move my debit from the 1st to the 20th, they than said it will start from October and come October I got debited on the 1st and this is after they had said it will go off on the 20th (which I sow it was recored on the system that my debit should go off on the 20th not the 1st) when I called to enquire about what happened. I was told that they don't know what happened but they are part of accounts. I complained again last month about the debit going out without my concerns than I was told it'll be fixed starting from November. But again I got debited yesterday being the 1st and not the 20th. </p> <p>I would like to know how to deal with such, as I am even considering to cancel my membership and due to how they have treated me for the past 2 months I am not even prepared to pay the membership cancellation fee. </p>