Not taken serious with malfunction bicycles Virgin Active Carlsward.

Hi I have been a member if Virgin Active since 2019, however the service has never meet the bare minimum requirements. I gym at Carswarld Midrand, and is the pits, from the bio metric system, air-cons, speakers etc. What i would like to raise and emphasize on is the malfunction of bicycles. Since i joined we never had new bicycles we can scabs from your elite gyms Waterfall or Kyalami. The bicycles are not working in fact they injuring or harming us we've been giving feedback however nothing has been done . We need new bicycles and also maintain them. We pay everything and if one of us get injured at Gym no VA will take responsibility rather than a sorry. Take us serious as we do when we pay our debit orders monthly. Monday we have a class for spinning at 18h15 however the earliest i need to be at the gym is 17h30 to make sure i get a bike and literally test it making sure is working. Then do something until 18h15. If we had working bikes we would book on the app and just arrive when the class is nearly at the start.