RD
Roy D
1 reviews | Active since Aug 2013
24 Feb 2015, 10:58
Not paid my account??!!???
Good day,<br> <br> I have just received a call from your offices in Cape Town to inform me that this month's account is outstanding! This is impossible as my account is paid via debit orders. These debit orders are deducted from my account after the 25th of each month, as per my contract.<br> <br> I was contacted on the 24th, this is unacceptable and goes against the contract I signed with Virgin Active. Also, I have never missed a single payment on my account.<br> <br> This is unacceptable behaviour on your side! Please send me the termination documentation for my account, I no longer wish to associated with this organisation.<br> <br> Kind regards
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Virgin Active South Africa's replyOfficial
24 Feb 2015, 14:37Hello downingr,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
You have informed me that you would be settling February and March payments tomorrow and your cancellation request has been submitted to complete on the 31 March 2015.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
You have informed me that you would be settling February and March payments tomorrow and your cancellation request has been submitted to complete on the 31 March 2015.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Virgin Active South Africa's reply24 Feb 2015, 14:37
Official
Hello downingr,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
You have informed me that you would be settling February and March payments tomorrow and your cancellation request has been submitted to complete on the 31 March 2015.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
You have informed me that you would be settling February and March payments tomorrow and your cancellation request has been submitted to complete on the 31 March 2015.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn