not listening to customers!!!!!!!!!!!

<p>Virgin Active agents were sent to our workplace with a Discovery medical day and we had filled in a application form to join Virgin Active Gyms, all was done once it was filled in we were told that the account would only be activated once we pay a R50 joining fee which i never payed. </p> <p>Now i recieved a letter from Munnick Basson Dagmma Inc. Attorneys saying that i need to make payments to an account that i have never activated. What does a person need to do to get them off my back as they are giving me a bad credit rating because the staff at Virgin Active does not understand that the account was NEVER activated. </p>