Not honouring my cancellation

<p>Good day. I have an email from Virgin Active that my subscriotion has ben cancelled on 31 January 2017, however, this information has not been forawrded to Discovery vitality and now I cannot join another gym because Virgin Active is not sending this information through to Vitality. </p> <p>I would like this sorted out please. </p> <p>And dont reply saying you will respond and then you don't! </p>