Not Helpful at all

<p>Customer Services are not good at all, at Virgin Active Hatfield</p> <p>After moving from Vitality keyfit to normal vitality I was told that I have to pay a joining fee again, I never cancelled my membership? Why should I pay another joining fee? Staff members clueless on what to do? Vitality informing me that I shouldnt pay and Virgin Active refusing to help me.</p> <p>Plus Im getting charged normal fees and not Vitality Fees, not sure if Im getting my refund?</p> <p> </p>