Not happy client

I just called Virgin Active after I sent an e-mail in August informing them that I'm currently not employed hence I couldn't pay my frozen account. My intention is to make payment as I want to go back to gym and I requested Virgin Active to review my balance and a lady from Boulders branch called to inform me to talk to Head office in Cape Town but no one want to assist me even Jabu didn't even try to talk to her manager. R892.50 is too much for me. and I was told I can pay half (R446.25) including my monthly fee and pay difference (R446.25) divided by 4 going forward including monthly installment which will be too much for me. I currently have R500.00 with me and I would like someone to assist with discussed as they gave my friends and wife discount but refusing to give me one as well. I even sent inbox on facebook and I was told someone will call but no one did....!!