EL
Edward L

1 reviews | Active since May 2016

16 May 2016, 12:56

Not good

<p>Before I start this, I understand the fact that I signed a contract when I joined Virgin Active, but there is a giant flaw in how you lot deal with clients that are in serious financial situations.</p> <p> </p> <p>I recently lost my job and I'm at the point where I have to cancel services that are not absolutely essential. What bothers me the most is the fact that Virgin Active still forces it's customers pay a cancellation fee of 40%, how the hell am I suppose to pay that when I can't even afford to go to the gym in the first place?</p> <p> </p> <p>I am not trying to get out of a contract just because, I'm in serious trouble and the only solution Virgin Active can offer me is to freeze my contract, but this still means I have to pay 50% of my monthly fee, so the term freeze does not even actually apply here.</p> <p> </p> <p>I even offered to show proof that I lost my job, but still nothing, I still have to pay.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply16 May 2016, 14:02
Official
Hi Edward, Thank you for taking the time out to post this feedback today. On behalf of Virgin Active please accept my apology for any frustration caused. I have sent you an email requesting information in order to assist you further with your concern. I look forward to hearing from you. Kind regards Robyn