Not Getting my money back!!!

I signed up at Virgin Active in Gardens, Cape Town towards the end of November 2014 for access to all the Virgin Actives. When I signed up my Vitality and Discovery membership had not been activated as they both started on the 1st of December. I explained the situation to the guy that signed me up and was told it was no issue but that I would have to pay an early signing fee, which I did, and there after an amount of R696.00 would be taken off my account and would then reflect back a couple of days later due to vitality. To date 3 amounts of R696 have been taken off and I have only received one back. I went to Virgin Constantia (as this is where I now gym) with the issue and they told me that they don't want to get involved and that I must rather sort it out with the Gardens branch. I have repeatedly had to call them and am constantly getting half ****d excuses as to why the money hasn't been returned. They are now saying that I should have come in on the 1st of December to get my vitality activated...NONE OF WHICH I WAS TOLD WHEN SIGNING UP!!! This is complete ******** and I am honestly wondering why I signed with Virgin to begin with! Somebody needs to get back to me ASAP!