Not Competent!!!

I'm utterly disappointed in the manner my account is being handed.I was an existing client of virgin active gym in 2019 but covid hit and went through financially constrain. I called the callcentre in 2022 February and the consultant mentioned its fine we wrote it off and I could rejoin. I signed up via the callcentre and went to kingpark gym to training.for the month of February. Only to be told a month later. My membership isnt active cause I have an outstanding amount due. I think this is very misleading and I'm very very disappointed.