Not addressing the customer complaints

In July, Cresta management sold me a personal training contract at Cresta. I have not been able to get a hold of any trainer since then to make a booking, via phone and site. I have gone in and called and complained on the VA site several times, but no one wants to help me or do anything about it. I even asked that my personal training contract be moved to the victory park gym, but they are passing the buck there as well. I need my refund for the personal trainer and I can take my business elsewhere. <br> <br> I also complained a couple of times about the Roodepoort reception staff roodness, and still no response from anyone?? I am a national member and know the virgin active brand, and Roodepoort is making my experience very unpleasant when I go there, i.e. They don't even greet. The same applies at the Roodepoort Kuaui.<br> <br> Our gym contacts are a good portion of what we earn, this should come with the required service levels?