Non-responsive Virgin Active

On 1 July 2021, I sent an email to *** to cancel my wife and my membership with immediate effect. For 4 months I received no reply, and the debit order continued against my account.

On 18 Nov 2021, I sent another email to ***, expressing my dismay for the poor customer service, indicating that I expect a response to confirm cancellation soonest.

Today (21 Des 2021), after receiving an SMS that my account will be debited on 31 Dec, I tried calling on ***, only to hold on for a long time, and the ghost voice said one could email ***, and they will get back to one as soon as possible, which I will not do based on my experience.

I have reached the end of my patience. Since the start of COVID we haven't made use of our membership, and we have no intention of going back. I simply want the membership canceled and the debit order stopped. I am not interested in entertaining any discussion aside from having my request actioned immediately.