Non fullfilment of contractual agreement

Continual breakdown of equipment and facilities add up to non fulfilment of contractual agreement. we are paying for a service that we do not receive in full. Please close the doors when you are fully functional, then refund for services not rendered on the day the club has no running water, or lese this is non fulfilment of the contractual agreement - *******. There is more. This is an on going thing for the past couple of years and we had enough. Please address this critical situation immediately - It give the brand Virgin a bad name.